Refunds and Returns

 

How do you handle refunds and returns?
All returns or complaints shall be dealt with in accordance with the The Consumer Information Act 1978 and the Sale of Goods and Supply of Services Act 1980.
 
Should any product purchased from us be found to be faulty, or differing from the description given on our website then we will be pleased to arrange to either refund or replace the product at the discretion of the customer.
 
Customers are entitled to a cooling off period of 7 days after purchasing any products from us (this begins on the day you receive your product(s)). Within this time, you can cancel your order without giving any reason and without incurring any charges or penalties. The only charges that you will have to pay is the shipping fee for returning the products back to us (we do not pay this). Products must return to us in perfect  condition and must be unused (unless you have informed us that the products were damaged in transit or faulty).
 
NOTE:
All dog toys are for gentle play only and should not be given to destructive dogs. We have never yet come across an indestructible dog toy , please supervise you dog when playing.
Dog Beds unless noted otherwise can be washed at 30 degree wash, they WILL go flat if you have a large dog on them . Please follow manufacturers guidelines.